Solved: O2 Security

Jaykay1 · ‎01-01-2021

I telephoned O2 yesterday and I wonder if it's O2 standard policy to ask for my password. This worried me and I have since changed my password online.

MI5 · ‎01-01-2021

@Jaykay1

Yes, of course it is.

How else would they be able to confirm that you were the account holder?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎01-01-2021

@Jaykay1

Yes, of course it is.

How else would they be able to confirm that you were the account holder?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Jaykay1 · ‎01-01-2021

Thanks for the reply which is greatly appreciated. Maybe it’s many other organisations ask me personal questions to confirm my ID such as mother’s maiden name.
I’m always advised not to ever reveal passwords in order to avoid being scammed/hacked but what do I know.
Thanks again!

madasaf1sh · ‎01-01-2021

@Jaykay1

This password is setup by you specifically when contacting customer services, and should be different from your myo2 password.

They usually ask for specific characters.

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iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

MI5 · ‎01-01-2021

@Jaykay1

You're welcome.

I called just before Christmas and was asked for the entire word too.

It's perfectly normal.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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