O2 Live chat ALWAYS offline?

Anonymous · ‎17-09-2014

Hi,

Is anybody else experiencing that live chat is always offline?
I have been trying to get on live chat since Friday! .. I actually ended up calling them on Monday, but I keep checking the online chat option, just because it frustrated me, and notice every time I look it's still offline?
Why would this be? It states live chat is between 7am - 11pm?

Thanks.

MI5 · ‎17-09-2014

No, It's available for me.....
Are you in UK?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎17-09-2014

Oh? Yes, I'm in the UK.
Any ideas why this may be the case?

MI5 · ‎17-09-2014

Not sure tbh... Try the direct link ?
https://server.lon.liveperson.net/hc/63960994/?cmd=file&file=preChatSurveyContent&site=63960...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎17-09-2014

Its working for me...In fact I keep getting a pop up box asking if I want to chat now

Veritas Numquam Perit

Anonymous · ‎17-09-2014

Hmmm that's very strange?

Thank you for the link MI5, however when I click it, it says this..
Chat key cookie does not match visitor chat key

Is there a way of me deleting the cache perhaps?

MI5 · ‎17-09-2014

Yes, you can try clearing the cookies. If you are using chrome click on the lock symbol then "show Cookies" and clear the one for "liveperson"

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎17-09-2014

Thank you for your help MI5. I'm actually on my ipad though, using safari. Any ideas with this?

MI5 · ‎17-09-2014

Ah, no not with Safari, I don't know, sorry, but I quickly Googled and found this http://www.imore.com/how-clear-history-and-cookies-ios-7-safari

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎17-09-2014

Thank you for googling for me.
I just tried both, it cleared my history and cookies, but chat is still showing as offline!

How bliming frustrating?!

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