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Anonymous · ‎06-03-2017

My O2 account username is an email address that I do not use, and cannot be accessed as I have tried, however I want to change it to my current email address I am using but this email address has been registered to O2 from one of my previous phones I think and O2 will not let me change the username over. What do I do????????

MI5 · ‎06-03-2017

The username doesn't matter.
You can log in with it regardless and then change the email address under "Manage my details" in your MyO2 http://www.o2.co.uk/myo2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎06-03-2017

The username doesn't matter.
You can log in with it regardless and then change the email address under "Manage my details" in your MyO2 http://www.o2.co.uk/myo2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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