Solved: complaining

Anonymous · ‎06-03-2017

Why is it when you want to make a complaint to O2 the website links all take you around in circles and never to a point at whcih you can complain. This is clearly so the company can tell the ombudsman that they have very few complaints - The Ombudsman should make all companies ensure the link to complain is easy to find and easy to use; then we would know the truth about numbers.

All the links I hit for up-grade your phone or by a new product seened to work. All the links for complain or speak to us were blank or went to 'find out more about us' setions!!!

MI5 · ‎06-03-2017

It's on the contact link at the base of every webpage
http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎06-03-2017

It's on the contact link at the base of every webpage
http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎06-03-2017

Try using Resolver in the complaints link @Anonymous It has had some good results https://www.resolver.co.uk/

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