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Level 1: Joiner
Posts: 3
Registered: ‎05-12-2018
Accepted Solution

Not receiving SMS text messages when 'Wi-Fi calling' enabled and operational

Handset: Samsung Galaxy S7 (edge).

 

Does anyone know of a fix?

Posts: 114,164
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Registered: ‎04-04-2012

Re: Not receiving SMS text messages when 'Wi-Fi calling' enabled and operational

Hi @manslow

Texts don't work over wifi so you'll need to turn it off and use your mobile network signal.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Level 1: Joiner
Posts: 3
Registered: ‎05-12-2018

Re: Not receiving SMS text messages when 'Wi-Fi calling' enabled and operational

Thank you @MI5
Posts: 114,164
Topics: 569
Solutions: 15,377
Registered: ‎04-04-2012

Re: Not receiving SMS text messages when 'Wi-Fi calling' enabled and operational

You're welcome Smiley Happy
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Level 1: Joiner
Posts: 3
Registered: ‎05-12-2018

Re: Not receiving SMS text messages when 'Wi-Fi calling' enabled and operational

[ Edited ]

@MI5 Do you know of a workaround by any chance? I'm wondering whether it's possible to divert SMS to a service that runs over Wi-Fi (e.g. email).

Level 49: Rootin' Tootin' 
Posts: 6,680
Registered: ‎26-03-2014

Re: Not receiving SMS text messages when 'Wi-Fi calling' enabled and operational

Sorry to be dense, but won't texts come through over the network (assuming a connection is made) @MI5?
They might be delayed for a while if there is no coverage, but once signal has been found they should come through without any effort on the part of the user?

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Posts: 114,164
Topics: 569
Solutions: 15,377
Registered: ‎04-04-2012

Re: Not receiving SMS text messages when 'Wi-Fi calling' enabled and operational

Yes, once a network connection is established @gmarkj.
@manslow facebook messenger runs on wifi so you could try setting that app as default for sms messages.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)