Solved: Re: Not receiving SMS text messages when 'Wi-Fi ca...

manslow · ‎05-12-2018

Handset: Samsung Galaxy S7 (edge).

Does anyone know of a fix?

MI5 · ‎05-12-2018

Texts don't work over wifi so you'll need to turn it off and use your mobile network signal.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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MI5 · ‎05-12-2018

Hi @manslow

Texts don't work over wifi so you'll need to turn it off and use your mobile network signal.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

manslow · ‎05-12-2018

Thank you @MI5

MI5 · ‎05-12-2018

You're welcome

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

manslow · ‎05-12-2018

@MI5 Do you know of a workaround by any chance? I'm wondering whether it's possible to divert SMS to a service that runs over Wi-Fi (e.g. email).

gmarkj · ‎05-12-2018

Sorry to be dense, but won't texts come through over the network (assuming a connection is made) @MI5?
They might be delayed for a while if there is no coverage, but once signal has been found they should come through without any effort on the part of the user?

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

MI5 · ‎05-12-2018

Yes, once a network connection is established @gmarkj.
@manslow facebook messenger runs on wifi so you could try setting that app as default for sms messages.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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