on 19-12-2020 16:44
on 19-12-2020 16:49
It can take up to 24 hours
Is this an upgrade?
Is it a porting issue (ports aren't done at weekend)?
Keep rebooting your phone
You can call them if you need to
customer service
Numbers here
Guide: Coronavirus Community Help and Support
Advice from an O2 Guru regarding a way to get through:
If you call 202 or any number in the link, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to an advisor.
Press Upgrade, Lost/Stolen or Fraud if you have to.
on 19-12-2020 19:07
on 19-12-2020 21:07
on 19-12-2020 21:07
A replaceent or new sim needs activating by doing a sim swap Guide: Sim Swap: a mini guide 2017 update