I need inf for cancel cell phone for email

[davidnisbett]

hello
My stepfather died in Spain. We live in Spain and we need to cancel your cell phone.
I need to know who I can contact to do this.
I do not speak english very well. I prefer to do everything by email.
thanks for your help

[Bambino]

@davidnisbett Sorry to hear of your loss. There is no email address. I will tag our online advisors to see if they can help. @O2Waqas or @O2Emma can you please assist?

[O2Emma]

Hi @Bambino I will pick this up thanks .

[O2Emma]

Afternoon @davidnisbett Sorry to hear about your loss .

You will need to speak to our bereavement team who unfortunately will need to be contacted by phone.

Please use contact details as below they will assist.

Bereavement Team Tel : 08000901820

(Mon - Fri, 8am - 4.30pm excluding Bank Holidays)

[jonsie]

That would be from Spain

+44 800 0901820

[MI5]

Hope someone there speaks Spanish.

[jonsie]

Doesn't everyone?

[MI5]

Si

[MI5]

@davidnisbett 

Anyhow, you can use this email to contact them

Email at Bereavement&Criticalillness@virginmediao2.co.uk

If you’d prefer, you can write to us at:

O2 Bereavement Team,
PO Box 694
Winchester
SO23 5AP