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I need inf for cancel cell phone for email

davidnisbett
Level 1: Joiner
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hello
My stepfather died in Spain. We live in Spain and we need to cancel your cell phone.
I need to know who I can contact to do this.
I do not speak english very well. I prefer to do everything by email.
thanks for your help

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Bambino
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@davidnisbett Sorry to hear of your loss. There is no email address. I will tag our online advisors to see if they can help. @O2Waqas or @O2Emma can you please assist?

I DO NOT WORK FOR O2



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O2Emma
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Hi @Bambino I will pick this up thanks .

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O2Emma
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Afternoon @davidnisbett Sorry to hear about your loss .

 

You will need to speak to our bereavement team who unfortunately will need to be contacted by phone.

 

Please use contact details as below they will assist.

 

Bereavement Team Tel : 08000901820

(Mon - Fri, 8am - 4.30pm excluding Bank Holidays)

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jonsie
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MI5
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Hope someone there speaks Spanish.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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jonsie
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MI5
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Si
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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MI5
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@davidnisbett 

Anyhow, you can use this email to contact them wink

 

Email at Bereavement&Criticalillness@virginmediao2.co.uk

 

If you’d prefer, you can write to us at:

O2 Bereavement Team,
PO Box 694
Winchester
SO23 5AP

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 9 of 9
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