Solved: Re: Not Received my delivery

Silv · ‎03-03-2018

I bought a cell phone through the site and I still have not received my delivery, it was scheduled for 03/03 how can I cancel the order and open a complaint?

MI5 · ‎03-03-2018

It cannot be cancelled until you receive the phone I’m afraid. That’s how o2 works unfortunately.
You can find the complaints process on the contact link
http://www.o2.co.uk/contactus But you will likely find the phone you ordered is out of stock.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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Silv · ‎03-03-2018

It was scheduled 01/03

MI5 · ‎03-03-2018

It cannot be cancelled until you receive the phone I’m afraid. That’s how o2 works unfortunately.
You can find the complaints process on the contact link
http://www.o2.co.uk/contactus But you will likely find the phone you ordered is out of stock.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Bambino · ‎03-03-2018

@Silv O2's stock reports on the site are not live and most of the time are inaccurate, so as said, there's every chance your phone is out of stock, especially if it was an iPhone that you ordered.

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