It cannot be cancelled until you receive the phone I’m afraid. That’s how o2 works unfortunately.
You can find the complaints process on the contact link
http://www.o2.co.uk/contactus But you will likely find the phone you ordered is out of stock.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion.
This is not Customer Service so we are unable to help with account specific issues.Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)