No Email Recieved?

[Calum_P]

Hi all,

I ordered a pair of samsung galaxy buds and it said on the order page that I would recieve a confirmation email with all the details of the order, however I didnt recieve the email and the buds arent coming up on my orders. I did manage to download an order receipt

Is this unusual? What should I do? Im starting to get a bit worried as the money has been taken out my account.

Regards,

Calum

[MI5 · Accepted solution]

@Calum_P Check your spam folder but otherwise give customer services a call to check it went through OK.

http://www.o2.co.uk/contactus

[EmilieT]

Hi @Calum_P , and welcome to the forum 

Did you get a chance to have a look in your spam folder, or check in with Customer Services around this? 

[Calum_P]

I did check my spam folder and didn't get an email, however I received a text telling me there was no stock and I would receive another text when stock was available. I'm just assuming since it's an accessory there is no order tracking or anything.

[MI5]

You will get tracking details but not until it's dispatched.

[Calum_P]

UPDATE:

Just gave the guys a ring there and they've been ready to pick up since the 28th so it's all sorted, apparently I didn't register an email on my account so it was my fault but atleast it's all sorted 😊

[EmilieT]

Thanks for the update @Calum_P, good to hear it's sorted!

Once you've received and tried you Galaxy buds, let us know how you like them please