Solved: New xbox - pay early

Bishbaahbosh · ‎07-02-2022

So I've bought a new xbox paying £10 a month for the next 24 months, I plan on paying it off in just a few months. Is there somewhere in the app I can make early/higher payments, I get paid weekly so would be paying each Friday, is the only way to do it to call O2? Or is there a simpler way?.

MI5 · ‎07-02-2022

@Bishbaahbosh

You gave to call payment management to make addition device payments.

To pay bills, ask for payment extensions etc, you need to contact the Payment Management Team.
You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
https://www.o2.co.uk/help/account-and-billing/payment-support
Best time to call is around 8.00am

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎07-02-2022

@Bishbaahbosh

You gave to call payment management to make addition device payments.

To pay bills, ask for payment extensions etc, you need to contact the Payment Management Team.
You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
https://www.o2.co.uk/help/account-and-billing/payment-support
Best time to call is around 8.00am

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Bishbaahbosh · ‎07-02-2022

That's great appreciate the help and appreciate you including the number to call.

MI5 · ‎07-02-2022

You're welcome

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Dothrakigirl19 · ‎05-08-2023

You can pay off earlier online. Tho I’ve been having issues with that the last two weeks

madasaf1sh · ‎05-08-2023

@Dothrakigirl19

You cant pay off the CCA online you need to pay it over the phone, o2 have never allowed device or accessory plans to be paid off online..

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iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

Dothrakigirl19 · ‎05-08-2023

Yes they do,

yes they do, because that’s how I’ve been paying the extra off.

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