Other Products and Services
Ask the community questions about any other products and services.
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Forum Posts

Coronavirus (Covid 19) Community Help and Support

We currently find ourselves in an unprecedented situation of virtual lockdown, working from home, laid off and generally suffering from reduced services and support. In order to help with contacting O2 I've pulled together all the options I know off ...

MI5 by Level 94: Supreme
  • 145 replies
  • 22 kudos

FAQs: Other Products and Services

Hi all, welcome to the Other Products and Services board! If you have questions on any other O2 Product or service that doesn't have its own board, such as voicemail, insurance, screen replacement service, O2 Wifi etc. this is the place you can post ...

Marjo by Former Staff
  • 15 replies
  • 1 kudos

Resolved! Claim free Huawei buds

I recently upgraded my phone to the Huawei P30 Pro and it came with free Huawei buds. How do I claim these? All the previous links on O2 community are invalid. Thanks

Stacey21 by Level 1: Joiner
  • 13 replies
  • 0 kudos


Has anyone had a problem returning items to O2? I have frustratingly been trying to contact someone and register the return on line and having no joy at all! When the goods were delivered there was no returns label and I cannot find the address anywh...

Reece2 by Level 1: Joiner
  • 1 replies
  • 0 kudos

cancelling disney +

Hi everyone I've tried to cancel my disney plus and followed instructions online but can't seem to. Phoned up and they said I've got to call back on 24 Sept as this will be the date of the minimum 6 months since i took it out. Is this the case? thank...

iphone4sir by Level 6: Acolyte
  • 13 replies
  • 0 kudos

Resolved! Hi

I’m wondering if 02 can unlock my daughters 02 phone she got it for Christmas 2 years ago and just got a new 1 for her birthday but she’s wanting her old phone unlocked to use any network. Can someone help me with this please

Tonip22 by Level 1: Joiner
  • 11 replies
  • 0 kudos

Resolved! esims

I would like to be able to install an esim on my Galaxy S20 but am unable to obtain the required esim pack. The O2 website says to phone customer support but I cannot achieve a response. I went to my local O2 shop, in Harrogate, only to be told that ...

whitland by Level 1: Joiner
  • 2 replies
  • 0 kudos


Hello recently I applied for a pay monthly phone contract but I got declined. So I decided to apply for a sim only contract which I got accepted for. If I do well with this sim contract would I be able to upgrade to a phone contract

Courtney5 by Level 1: Joiner
  • 3 replies
  • 0 kudos