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New device delivery

Matthew98
Level 1: Joiner
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on ‎24-07-2023 15:22

on ‎24-07-2023 15:22

I have recently upgraded to a new device. It was fro same day pick up at a store but updated and the device got sold. It tried to get delivered the day after but returned to the depo due to not being picked up on the same day pickup. How can I pickup a device that’s not there? 

I rang 202 and they stated I needed to cancel my device for me to re order to the store or pickup. However customer service says he cannot do it and I need to do it myself but this is not possible? Any advice on what to do please 

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MI5
Level 94: Supreme
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on ‎24-07-2023 16:19

on ‎24-07-2023 16:19

@Matthew98 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Breanna
Former Staff
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on ‎25-07-2023 14:03

on ‎25-07-2023 14:03

Were you able to get in touch with O2 on social media @Matthew98?

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