New customer advise please

[Pete78]

I’ve just moved to O2 and have 2 x PAYG SIMs. I’m a Virgin Media customer and Volt Double Data has been applied to my account. However, it’s only be applied to one of the SIMs. Ive called 202 three times: the first girl couldn’t comprehend what the problem was; the second girl did another Volt form and I got an email saying it d already been applied; I got disconnected the third time after waiting on hold for 25 mins. I’ve also the online chat but got disconnected after 20 minutes. I’m tempted to go back to Three as this hasn’t been a great start. Any advise would be appreciated!

[MI5]

@Pete78 

I can't see any option to apply Volt to a PAYG sim account?

[Cleoriff · Accepted solution]

Hey @Pete78 .

The main thread for all Volt related topics is here. It may answer your questions.

https://community.o2.co.uk/t5/Welcome-News/Introducing-Volt-the-new-supercharged-service-from-Virgin... 

Edited to add that Volt only appears to be available to relevant Pay Monthly customers  so not sure how you got it attached to a PAYG account?

[Pete78]

Sorry! My mistake - was trying to multi-task as I typed. Both SIMs are on pay monthly deals. 

[MI5]

@Pete78 

You can just go to the MyO2 for the other sim and click the volt link there.

It can take upto 14 days to be applied but as you've already got volt on other accounts, I can't see it being a problem.