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Name Change

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Anonymous
Not applicable

on ‎23-10-2017 14:30

on ‎23-10-2017 14:30

Hi,  Has anyone had any experience of trying to change a surname with 02 yet?  I was told to email them my deed poll documents along with a Change of Name form.  I did this on 16th October and the name on my account still has not been changed. I've never had a simple name change take 6 working days before! Can anyone advise please?

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MI5
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on ‎23-10-2017 14:35

on ‎23-10-2017 14:35

If you've sent in the required docs you'll have to chase it up with customer service on 202
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 149366 Posts
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Registered:

on ‎23-10-2017 14:35

on ‎23-10-2017 14:35

If you've sent in the required docs you'll have to chase it up with customer service on 202
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Martin-O2
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on ‎24-10-2017 09:53

on ‎24-10-2017 09:53

@Anonymous Were customer services able to give you an update on your account name change? 

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
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MercedesS
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on ‎31-10-2017 19:08

on ‎31-10-2017 19:08

Hello @Anonymous, welcome to the O2 community!

Your details should be updated within 5 working days after the documentation is received. So, if they were not, follow @MI5 and @Martin-O2 advice and find the best way for you to talk to Customer Service here.

 

Please let us know if there’s anything else we can do for you Wave

Get involved! If a post answers your question, please mark it as an "Accepted Solution”.If you are new to the community, please read How to use the community
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