Changes contract to one that has an eSIM now have ...

Smiler89 · ‎26-09-2024

Can’t make any calls or send/receive texts

MI5 · ‎26-09-2024

This is a customer to customer community, not O2, so we cannot access your account, sorry.

You need to contact O2.

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X) (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202

Guide: How to find help & contact O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎26-09-2024

If you ordered a new esim then O2 will have disconnected your current sim

You will unfortunately need to wait for the new esim

Have you checked My O2 to see if there is a sim waiting to be installed? Or have you lost access to that because you need a code?

As above, best option is to borrow a phone and contact customer service

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

O2

Changes contract to one that has an eSIM now have no signal

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