My phones been cut off

[Jazzjade]

Why is my phone not letting me use my date make a call or text when my bill isn't due yet

[MI5]

@Jazzjade 

Maybe a local mast issue ?

https://status.o2.co.uk/

[Jazzjade]

What can I do?

[Jazzjade]

I've checked that it says everything's fine

[Jazzjade]

I just need to speak to someone about my bill because its higher than I expected too

[MI5]

@Jazzjade 

Contact numbers here Guide: Coronavirus Community Help and Support 

[jonsie]

You need to call O2 then choose any of the options, fraud etc
Everything is taking longer due to the lockdown. Call centres and social distancing means limited staff to handle all the queries. Patience needed I'm afraid.
https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...
Other numbers to try
0800 977 7337
0800 587 4005
0800 0901808
Download and use Skpe to call any of the free numbers

[Bambino]

@Jazzjade 

You can call the numbers using Skype 

https://community.o2.co.uk/t5/Off-Topic/A-Guide-To-Skype/m-p/1305104/highlight/true#M181823