Get Help with Other Products and Services

Welcome to the Other Products and Services board!

Hi everyone, Welcome to the Other Products and Services board! If you have a question about any O2 product or service that doesn't have it's own board such as O2 voicemail, insurance, roaming, etc then this is the board where you can ask questions to...

Monthly insurance

Hello. Was wondering if it is possible to add insurance to my bill? If so then am I able to get a new device as a few weeks ago I have damaged the LCD screen and it is unusable.

Disney+ Redeemed but says subscribed

So I accepted the Disney+ offer, redeemed the code (supposedly) however upon logging in today, Disney+ says I need to subscribe? Anyone having this issue?

I've upgraded my mobile data isn't working

Why won’t my upgraded phone’s mobile data work I’ve put in the new sim and finished the set-up but there’s no signal

Resolved! How to verify age if you don't have credit card and in lockdown?

I am 27 years old and I don't have a credit card, but apparently that's required for an age check in order for me to be able to access websites that are blocked when I'm roaming The other alternative is to walk into an O2 shop with a photo ID but obv...

Resolved! Is 5g in York my phone is showing 5g

Is 5g on 02 in York it says no on everything I look at, but my phone is showing 5g

PUK number not accepted

This must be a frequent topic but I can see no threads. Tried to unlock phone with code from O2. Didn't work and foolishly entered too many times and blocked. Requested PUK code to unblock, received,but it is not accepted- surprise. Please can anyone...

Cancel Disney Plus

I added the Disney Plus extra thinking that it would link to my existing account and give me £2 off. Instead, it has created a new account and I’m now paying for 2.How can I cancel the O2 extra? There are some forums that suggest you can do this on M...

How do I sign up for amazon music

Resolved! Phone insurance

I have recently paid off my device plan with o2 and I was wondering if i would still have accidental damage cover with them as i still have the phone but im just paying for a monthly plan for the sim. On my add ons it does say that I still have the i...

Resolved! Code not working

I applied to use the 6 months amazon music offered, i tried to access it but it says the code has been used! Not by me? Anyone else had this? Thanks

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