Re: My phones been cut off

Jazzjade · ‎11-05-2020

Why is my phone not letting me use my date make a call or text when my bill isn't due yet

MI5 · ‎11-05-2020

Maybe a local mast issue ?

https://status.o2.co.uk/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Jazzjade · ‎11-05-2020

What can I do?

Jazzjade · ‎11-05-2020

I've checked that it says everything's fine

Jazzjade · ‎11-05-2020

I just need to speak to someone about my bill because its higher than I expected too

MI5 · ‎11-05-2020

@Jazzjade

Contact numbers here Guide: Coronavirus Community Help and Support

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎11-05-2020

You need to call O2 then choose any of the options, fraud etc
Everything is taking longer due to the lockdown. Call centres and social distancing means limited staff to handle all the queries. Patience needed I'm afraid.
https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...
Other numbers to try
0800 977 7337
0800 587 4005
0800 0901808
Download and use Skpe to call any of the free numbers

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS