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My phone was stolen and I can't get through to o2

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Jlambley
Level 1: Joiner
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‎03-05-2022 10:21

‎03-05-2022 10:21

Can anyone help me?

I've been on hold for an hour and In every article o2 mentions an online chat service but I think that's discontinued.

Please help asap.

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madasaf1sh
Level 78: King of Kings
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‎03-05-2022 10:51

‎03-05-2022 10:51

@Jlambley 

The chat service will only show available when an agent is available, best place to hang around is the shop pages or the contact pages. 

 

How to report your sim lost is here Guide: Lost or Stolen O2 Device? - How to Report it 

 

Make sure you have reported it to the Police and you have a crime reference number. 

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

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madasaf1sh
Level 78: King of Kings
  • 11847 Posts
  • 65 Topics
  • 3198 Solutions
Registered:

‎03-05-2022 10:51

‎03-05-2022 10:51

@Jlambley 

The chat service will only show available when an agent is available, best place to hang around is the shop pages or the contact pages. 

 

How to report your sim lost is here Guide: Lost or Stolen O2 Device? - How to Report it 

 

Make sure you have reported it to the Police and you have a crime reference number. 

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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MI5
Level 94: Supreme
  • 150618 Posts
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Registered:

‎03-05-2022 14:01

‎03-05-2022 14:01

@Jlambley 

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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