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My order hasn’t been processed

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Kierandaly
Level 1: Joiner
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‎20-06-2023 13:11

‎20-06-2023 13:11

Hello

 

i ordered a new phone on Sunday for collection and told it would be ready today. Upon checking the tracking info to pick up, my order has been confirmed but not processed. This is obviously a hinderance and so I’m hoping for some clarity as I would like to pick it up today. Thanks.

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MI5
Level 94: Supreme
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‎20-06-2023 13:23

‎20-06-2023 13:23

@Kierandaly 

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 150374 Posts
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  • 28638 Solutions
Registered:

‎20-06-2023 13:23

‎20-06-2023 13:23

@Kierandaly 

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Bambino
Level 85: Esteemed
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‎20-06-2023 14:16

‎20-06-2023 14:16

@Kierandaly O2 doesn't operate a live stock reporting system, so there's every chance that what you ordered isn't in stock. You'll need to chase it up with customer service.

I DO NOT WORK FOR O2



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