My SIM CARD DOESN'T WORKING PLEASE HELP ME

[Anonymous]

Hello my sim card is not working is  broken. I would like a new one with the same number ***. I need NanoSIM because I have a new phone. Please send to me for post code

***United Kingdom

Thank you 

[adamtemp64]

Just go to the Quedam store they will sort it all out immediately 

And note this is an open community remove your personal details 

[Cleoriff · Accepted solution]

Hi @Anonymous This isnt customer services. You can order a new sim online...or far quicker to pop into your nearest O2 store and get  one there. They will transfer everything over for you

[MI5]

O2 help page here https://www.o2.co.uk/help/phones-sims-and-devices/activating-your-sim

[adamtemp64]

@Anonymous I hope you get it sorted at the quedam store I am glad your personal info has been removed 

[MercedesS]

Hello @Anonymous,

The O2 community is a group of customers like you, happy to answer questions, discuss O2 or chat about any related topic but we are not Customer Service. Please follow their advice and if you need more account related help, find the best way for you to get in touch with CS here.

Please let us know if there's something else we can do to help out.

And... Welcome to the O2 Community!  We hope to see you around 

Thanks @Cleoriff, @adamtemp64 and @MI5 for your help