My 3G isn't working

[Anonymous]

For roughly a week now my 3G service has been down and everyone I know that's on O2 has the same problem. I've looked at the O2 live network for my area and it says there's nothing wrong, I've looked at the planned maintenance list and there's nothing in my area. There is no explanation for the lack of 3G and it's just getting a bit silly now.

[Anonymous]

In this instance you may want to consider sending in a complaint if they won't admit they have a fault complaintreviewservice@o2.com

[Anonymous]

I might just do that

[Anonymous]

I would to be honest it may take a few days for a reply but at least they will have to have a proper look into it do let us know how you get on

[Anonymous]

I've just sent a very lengthy complaint that explains everything so hopefully I'll get somewhere now

[Anonymous]

Hopefully glad I could help somewhat please come back and let us know how you get on:)

[Toby]

Let us know how that flm_by87,

Sorry to hear that you had to go through that route and I hope they provide some useful info for you.

[Anonymous]

I've had a reply to complaint and they've confirmed that there is a problem with the mast in my area and they're currently working on fixing it. I don't have my 3G back yet but it's something at least

[Anonymous]

Great to hear  I thought that would get things moving thanks for letting us know

[Anonymous]

Cheers for the help

[Anonymous]

Welcome mate just hope you get it sorted in the end I think you will now at least they have acknowledged the problem exists