Mobile data

[Lillybet]

Hi 

I am in the Algarve and I have no internet and what's app wont work. It says could not activate mobile data network. I have turned phone on and off I have data and roaming is on but it wont allow 4G. I normally have 4 G. Any ideas?

[MI5]

@Lillybet 

If you have an iPhone, change your data apn to "mobile.o2.co.uk"

[gmarkj]

You won't get 4G while abroad as o2 doesn't have any agreements with foreign networks to allow it.

[MI5]

They do now @gmarkj 

[gmarkj]

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@MI5 wrote:

They do now @gmarkj 

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Oh.

When did that happen?!?

[MI5]

Quite some time ago last year.

[MI5]

This from our roming guide written in 2017 https://community.o2.co.uk/t5/How-to-Guides/EU-Roaming-Changes-from-15th-June-2017-CONTRACT-ONLY-quo...

Data Services Abroad - Currently O2 has 4G roaming in 22 countries as of the 31st July. 

These are Spain, Germany, Czech Republic, Isle of Man and Australia.

We know in Germany it’s with O2-DE.

4G in Spain is probably be on Telefonica?

4G in Czech Republic is probably be on O2-CZ

4G in Isle of Man may be on Manx Telecom? As Telefonica used to own them.

4G in Australia.  Not sure on this one? Note this is not part of EU roaming. Only a for 4G availability. 

Then in July 2018 Darren started this thread https://community.o2.co.uk/t5/Discussions-and-Feedback/Which-Countries-have-4G-roaming-22-Countries-...

More countries have been added since then too.

So Portugal has had 4g roaming since July 2018 at least.

[gmarkj]

Well I clearly missed the last 3 years!
Having a moment. Yeah. That's what it was...

[MI5]