Mobile data
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on 25-08-2020 15:22
Hi
I am in the Algarve and I have no internet and what's app wont work. It says could not activate mobile data network. I have turned phone on and off I have data and roaming is on but it wont allow 4G. I normally have 4 G. Any ideas?
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on 25-08-2020 15:49
If you have an iPhone, change your data apn to "mobile.o2.co.uk"
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on 25-08-2020 15:53
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on 25-08-2020 16:15
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on 25-08-2020 16:15
They do now @gmarkj
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on 25-08-2020 16:18
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on 25-08-2020 16:18
@MI5 wrote:
They do now @gmarkj
Oh.
When did that happen?!?
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on 25-08-2020 16:19
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on 25-08-2020 16:19
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on 25-08-2020 16:27
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on 25-08-2020 16:27
This from our roming guide written in 2017 https://community.o2.co.uk/t5/How-to-Guides/EU-Roaming-Changes-from-15th-June-2017-CONTRACT-ONLY-quo...
Data Services Abroad - Currently O2 has 4G roaming in 22 countries as of the 31st July.
These are Spain, Germany, Czech Republic, Isle of Man and Australia.
We know in Germany it’s with O2-DE.
4G in Spain is probably be on Telefonica?
4G in Czech Republic is probably be on O2-CZ
4G in Isle of Man may be on Manx Telecom? As Telefonica used to own them.
4G in Australia. Not sure on this one? Note this is not part of EU roaming. Only a for 4G availability.
Then in July 2018 Darren started this thread https://community.o2.co.uk/t5/Discussions-and-Feedback/Which-Countries-have-4G-roaming-22-Countries-...
More countries have been added since then too.
So Portugal has had 4g roaming since July 2018 at least.
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on 25-08-2020 17:24
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on 25-08-2020 17:24
Having a moment. Yeah. That's what it was...
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on 25-08-2020 18:05
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on 25-08-2020 18:05
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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