Re: Mobile data

Lillybet · ‎25-08-2020

Hi

I am in the Algarve and I have no internet and what's app wont work. It says could not activate mobile data network. I have turned phone on and off I have data and roaming is on but it wont allow 4G. I normally have 4 G. Any ideas?

MI5 · ‎25-08-2020

@Lillybet

If you have an iPhone, change your data apn to "mobile.o2.co.uk"

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

gmarkj · ‎25-08-2020

You won't get 4G while abroad as o2 doesn't have any agreements with foreign networks to allow it.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

MI5 · ‎25-08-2020

They do now @gmarkj

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

gmarkj · ‎25-08-2020

@MI5 wrote:

They do now @gmarkj

Oh.

When did that happen?!?

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

MI5 · ‎25-08-2020

Quite some time ago last year.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

MI5 · ‎25-08-2020

This from our roming guide written in 2017 https://community.o2.co.uk/t5/How-to-Guides/EU-Roaming-Changes-from-15th-June-2017-CONTRACT-ONLY-quo...

Data Services Abroad - Currently O2 has 4G roaming in 22 countries as of the 31st July.

These are Spain, Germany, Czech Republic, Isle of Man and Australia.

We know in Germany it’s with O2-DE.

4G in Spain is probably be on Telefonica?

4G in Czech Republic is probably be on O2-CZ

4G in Isle of Man may be on Manx Telecom? As Telefonica used to own them.

4G in Australia. Not sure on this one? Note this is not part of EU roaming. Only a for 4G availability.

Then in July 2018 Darren started this thread https://community.o2.co.uk/t5/Discussions-and-Feedback/Which-Countries-have-4G-roaming-22-Countries-...

More countries have been added since then too.

So Portugal has had 4g roaming since July 2018 at least.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

gmarkj · ‎25-08-2020

Well I clearly missed the last 3 years!
Having a moment. Yeah. That's what it was...

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

MI5 · ‎25-08-2020

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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