MCK code needed phone locked Samsung S9

[Robbie83]

Hi there,

I moved from o2 to Virgin on 3rd of November. However, once I've placed the new Virgin Sim in its saying I need an MCK code to unlock my phone. Wonder if anyone can please help? Kind regards 

Rob 

[Cleoriff]

@Robbie83 

I'll ask our managers to get the MCK code for you. They won't be on until Monday so they will be sending you a private message to glean the relevant info. @Martin-O2 @lewys-gp @RafaC  can you help with this please?

[Robbie83]

That's brilliant thank you very much 

Regards 

Rob

[Cleoriff]

You're welcome @Robbie83 😉

[lewys-gp]

Thanks for the tag, @Cleoriff 😁.

I'll send you a private message now for more details, @Robbie83. Hopefully, we can get it sorted for you.

[Robbie83]

Hi there

Just wondering if there was any update on whether I can get an mck code to unlock my phone? As still without service

Kind Regards 

Rob

[gmarkj]

Have you received and replied to the private message on this community @Robbie83  from @lewys-gp ?

He will need some details from you in order to fix this and private messaging is the best place to do that. 

[Robbie83]

Hi, yes replied yesterday with my details IMEI, make model phone number etc.  Just wanted to know if there was an update? Thanks 

[MI5]

@Robbie83 

It may take a week or so as the code has to be requested from Samsung.

[Robbie83]

Thank you