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Phone upgrade

Phoneissue201
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Hi, so I currently have a hefty amount left on my current phone bill and it wont be fully paid off until 2022. However the current Samsung I have is on its last leg. Does anyone know if I can upgrade my phone and add the current bill onto my new phone? For example say I have £60 left on my old plan, can I add 10 - £15 onto my new phone bill until its fully paid? Hopefully this makes sense, I cant seem to find this information anywhere.

Thanks slight_smile

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MI5
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@Phoneissue201 

You need to fully pay off your current device before you can upgrade. 

Guide: How does O2 Refresh work? 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 124120 Posts
  • 612 Topics
  • 20211 Solutions
Registered:

@Phoneissue201 

You need to fully pay off your current device before you can upgrade. 

Guide: How does O2 Refresh work? 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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Phoneissue201
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Phoneissue201
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I've managed to speak to someone, I am managing to work around this and get a new contract, thanks though 

 

 

Phoneissue201_0-1636724109164.png

 

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