MCK code needed phone locked Samsung S9

[Robbie83]

Hi there,

I moved from o2 to Virgin on 3rd of November. However, once I've placed the new Virgin Sim in its saying I need an MCK code to unlock my phone. Wonder if anyone can please help? Kind regards 

Rob 

[lewys-gp]

It's good that you actually tagged me, @gmarkj, as I haven't received Robbie's reply! I'll send you another one now, as something may have gone wrong, @Robbie83. Sorry about that. 

[gmarkj]

Make sure you reply on the community @Robbie83 and not via the email you get.

Once you log in, at the top of the page there is an envelope icon - that takes you to the messages section and is where you need to reply.

[Robbie83]

Hi there

I've replied to Lewys now via the community now with my details

I was replying directly to the email. Think this was the problem 

Cheers 

Rob

[Robbie83]

Hi there

Just sent you a message 

[lewys-gp]

Thanks again, @gmarkj.

All received, @Robbie83. I've replied via private message but just to let you know on here too, I've passed the information you've sent. Thanks very much and let's hope it's resolved ASAP for you 😁.