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Former Staff
Marjo
Posts: 7,869
Registered: ‎23-07-2014

Re: Live chat

on ‎07-01-2019 11:21

Hi guys, sorry to hear you had issues connecting to Live Chat towards the end of last week. Just to update, we had a technical issue going on there which made it "stuck" when it was trying to find an available agent - this is due to be fixed this week.

→ COVID-19 support - Help and support from O2 during the lockdown
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thibauld
Posts: 3
Registered: ‎03-01-2019

Re: Live chat

on ‎07-01-2019 14:45

Thanks for the information Marjo.

 

I have tried to log on with a Windows10 virtual machine (same browser: Firefox), and the chat is starting instantly.

 

Therefore, there is something preventing me to get the chat with my Ubuntu 18.0.4.

 

I someone has any idea of what is going on, thanks for your help!

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