Welcome to the O2 Community

Has your question already been answered? See the community FAQ's
Reply
Highlighted
Level 1: Joiner
Posts: 1
Registered: ‎02-01-2019

Live chat

Has anyone actually had a live chat , trying for two days now
Highlighted
Level 42: Skillful
Posts: 4,143
Registered: ‎26-03-2014

Re: Live chat

There have been a number of problems reported with it.
Some of the issue is browser choice and/or cookies/cache.
Try clearing yours and using a different browser/device if possible.
Or is it a question we (the community) can help with?
Now using the LG V30.

Previously: LG G4, Sony Z1, HTC Sensation XE, Samsung Omnia i900
Try the Tech Galaxy Note 4
Try the Tech Lumia 640LTE and Microsoft Band
Highlighted
Level 1: Joiner
Posts: 1
Registered: ‎20-04-2013

Re: Live chat

has o2 live chat closed???  nobody around.

Highlighted
Level 1: Joiner
Posts: 3
Registered: ‎03-01-2019

Re: Live chat

Same thing here.
Have tried to get the chat with different browser, and removing all add-ons and checking the firewall.
No chat accessible on the O2 webpage, even with an 1h wait.
Does it happen often?

Highlighted
Level 1: Joiner
Posts: 1
Registered: ‎04-01-2019

Re: Live chat

I am having the same issue, is it down or has it been removed?

Highlighted
Level 1: Joiner
Posts: 1
Registered: ‎11-06-2013

Re: Live chat

So have i - no joy

 

Highlighted
Posts: 1,025
Topics: 73
Kudos: 163
Solutions: 7
Registered: ‎07-10-2012

Re: Live chat

Welcome to O2, someone will be with you soon.
info
• 12:09 PM
 
 
You are through to Akash
info
• 12:09 PM
 
 
Akash is typing a message...
 
Just tried and its working for me Smiley Happy
Highlighted
Posts: 72,651
Topics: 556
Solutions: 3,453
Registered: ‎04-01-2009

Re: Live chat

It's working for me to but Only on Firefox. 

Highlighted
Level 1: Joiner
Posts: 3
Registered: ‎03-01-2019

Re: Live chat

Thanks for the feedback jonsie.

 

I am using firefox on an Ubuntu OS, and it doesn't work.
My AdBlock add-on has been deactivated, so I can't understand where is the problem.

Highlighted
Posts: 89,955
Topics: 539
Solutions: 11,750
Registered: ‎04-04-2012

Re: Live chat

The problem appears to be with the site cert for live chat.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)