cancel
Showing results for 
Search instead for 
Did you mean: 

Live chat

Garythechef
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:
Has anyone actually had a live chat , trying for two days now
Message 1 of 12
1,796 Views
11 REPLIES 11

gmarkj
Level 66: Unequalled
  • 11995 Posts
  • 94 Topics
  • 1120 Solutions
Registered:
There have been a number of problems reported with it.
Some of the issue is browser choice and/or cookies/cache.
Try clearing yours and using a different browser/device if possible.
Or is it a question we (the community) can help with?

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

Message 2 of 12
1,642 Views

robby
Level 1: Joiner
  • 1 Posts
  • 0 Topics
  • 0 Solutions
Registered:

has o2 live chat closed???  nobody around.

Message 3 of 12
1,595 Views

thibauld
Level 1: Joiner
  • 3 Posts
  • 0 Topics
  • 0 Solutions
Registered:

Same thing here.
Have tried to get the chat with different browser, and removing all add-ons and checking the firewall.
No chat accessible on the O2 webpage, even with an 1h wait.
Does it happen often?

Message 4 of 12
1,447 Views

James5
  • 1 Posts
  • 0 Topics
  • 0 Solutions
Registered:

I am having the same issue, is it down or has it been removed?

Message 5 of 12
1,401 Views

jilln
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

So have i - no joy

 

Message 6 of 12
1,393 Views

Poppysmum
Level 19: Quirky
  • 1332 Posts
  • 106 Topics
  • 7 Solutions
Registered:
Welcome to O2, someone will be with you soon.
info
• 12:09 PM
 
 
You are through to Akash
info
• 12:09 PM
 
 
Akash is typing a message...
 
Just tried and its working for me slight_smile
Message 7 of 12
1,315 Views

jonsie
Level 94: Supreme
  • 92910 Posts
  • 608 Topics
  • 6913 Solutions
Registered:

thibauld
  • 3 Posts
  • 0 Topics
  • 0 Solutions
Registered:

Thanks for the feedback jonsie.

 

I am using firefox on an Ubuntu OS, and it doesn't work.
My AdBlock add-on has been deactivated, so I can't understand where is the problem.

Message 9 of 12
1,289 Views

MI5
Level 94: Supreme
  • 143403 Posts
  • 632 Topics
  • 27489 Solutions
Registered:
The problem appears to be with the site cert for live chat.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 10 of 12
1,287 Views