Re: Live chat

Bernadette1 · ‎02-07-2020

Hello everyone. I was just wondering if anyone could tell me if they know when live chat might be opening. I need to speak to someone about my contract and no one monitors emails and my calls have been cut so I'm even unable to call the free phone

TallTrees · ‎02-07-2020

Hello @Bernadette1
Welcome to the o2 community forum!
Chat comes and goes according to whether the staff can answer due to staff shortages.
You will need to be patient and keep trying.
Best wishes TallTrees

HAPPINESS IS BEE SHAPED

Bernadette1 · ‎02-07-2020

Hello, thank you. I did Google it not too long ago and it said it was open with reduced times to due to staff shortage, I went on and got the usual, messaging is closed use aura message.. i will keep trying and hope for the best. Thank you.

MI5 · ‎02-07-2020

@Bernadette1

Hang around here and it will pop up if available https://www.o2.co.uk/shop/sim-cards/sim-only-deals#deviceType=phone&contractLength=P12M

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

gmarkj · ‎03-07-2020

You can also call the free numbers using Skype @Bernadette1 if you can use that?

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

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