Keep my number service not working

[PeterF]

Hi, I have recently joined O2 as a Pay Monthly customer, I submitted the keep my number form on 24th March to carry my old number over, I got a confirmation on the site that I will be switched in two working days time (as I submitted after 5 pm) but nothing happened today. And throughout the last 2 days there was no communication on any channel about the switch over, as I can recall last time when I switched provider I got an update throughout the process. I tried to call but as this is not prioritised I can not talk to anyone. Does anybody experienced the same? Upon succesful form submission would it be expected to get a confirmation email or text message?

[Shasha]

Thanks Hannah, this is really helpful!

[marafi]

Hi Shasha,

I am facing the same issue today. Just wondering, how much time it took to resolve the issue? 

[pgn]

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@marafi wrote:

Hi Shasha,

I am facing the same issue today. Just wondering, how much time it took to resolve the issue? 

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Tagging @O2Emma for you, @marafi - watch out for a message after 8am from her, looking for more info from you privately. Good luck.

[O2Emma]

Hi @pgn I will pick this up thanks busy this morning.

Hi @marafi I will send you a private message to look into this for you.