Issues Claiming Huawei T3 Promotional Gift

[Duncamodo]

Hi there, so I am having the same issues as a number of others in that the Claim Redemption Form when completed correctly and fully is telling me my IMEI number is invalid, what's going on? Please help

[jonsie]

Can you assist @Martin-O2  @EmilieT?

[Cleoriff]

Hi @Duncamodo

So many issues with this promotion. Have you tried using another browser?

Internet Explorer has worked for a lot of people.....

[EmilieT]

Hi @Duncamodo, and welcome to the forum  I've reached out to find out more about the error you're reporting, and as soon as we have more information we'll share it with you!

Thanks for the mention @jonsie, and the advice @Cleoriff 

[eihei]

I made sure to use the IMEI number from the settings menu in my p20 pro and it went through fine 1st time with me. I also made sure the order number had the 'ms- ' (i just copied and pasted it from the order confirmation tbh). Maybe that is something to try if you haven't already? 

[Duncamodo]

Cheers guys, appreciate the response @Cleoriff @EmilieT @eihei. Havnt tried different browser as was using my phone. Havnt tried the IMEI directly from settings either, will try them tonight at work and see how I get on and update accordingly 🙂

[Duncamodo]

Tried numerous different browsers on both phone and laptop, double checked that IMEI in settings is identical to that on handet box and receipt and it is. Still having the same issue with 'Invalid IMEI number' 🤔😭