International bolt on £3 a month problem

[Bordeaux]

Hi

i have just added an international bolt on to my package for £3 a month to enable me to call France or Ireland a lot cheaper . I received a text to say the bolt on is active and in my account it’s active .

However when I dial French or Irish landline numbers with correct country codes etc etc the calls fail and are not connected .

I have tried lots of different numbers in France and Ireland and Useless . 

[madasaf1sh · Accepted solution]

@Bordeaux 

Make sure you dont have any spend cap on the account, 

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this