cancel
Showing results for 
Search instead for 
Did you mean: 

International bolt on £3 a month problem

Bordeaux
Level 1: Joiner
  • 9 Posts
  • 6 Topics
  • 0 Solutions
Registered:

Hi

i have just added an international bolt on to my package for £3 a month to enable me to call France or Ireland a lot cheaper . I received a text to say the bolt on is active and in my account it’s active .

However when I dial French or Irish landline numbers with correct country codes etc etc the calls fail and are not connected .

I have tried lots of different numbers in France and Ireland and Useless . 

 

Message 1 of 2
150 Views
1 ACCEPTED SOLUTION

Accepted Solutions

madasaf1sh
Level 68: Extraordinaire
  • 5924 Posts
  • 32 Topics
  • 1929 Solutions
Registered:

@Bordeaux 

 

Make sure you dont have any spend cap on the account, 

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

 

 

Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





View solution in original post

Message 2 of 2
145 Views
1 REPLY 1

madasaf1sh
Level 68: Extraordinaire
  • 5924 Posts
  • 32 Topics
  • 1929 Solutions
Registered:

@Bordeaux 

 

Make sure you dont have any spend cap on the account, 

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

 

 

Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





Message 2 of 2
146 Views