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Dongle data way too low!

Neilrobfarr
Level 1: Joiner
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My 02 dongle only gets speeds of up to 2.8mbs.. advertised up to 300mbs, if I got even 30mbs I would be happy. This currently is unfit for purpose. I tried contacting services but they are no use. What can I do. Don't believe I should be paying a cancellation fee when I've been seeking help since the 2nd week. Now paid £30 for 1st month. Help please

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madasaf1sh
Level 68: Extraordinaire
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Registered:

@Neilrobfarr 

 

Have you looked at https://status.o2.co.uk and checked for issues in your local area? 

 

Mobile Data speeds are dependent on a lot of issues, and o2 don't guarantee a minimum speed and there are no service obligations as there is for landline based broadband. 

 

There is nothing you can do, if you want to cancel you will need to pay all termination fees this guide will tell you how Guide: Cancelling Your Contract 

 

Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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madasaf1sh
Level 68: Extraordinaire
  • 5956 Posts
  • 32 Topics
  • 1946 Solutions
Registered:

@Neilrobfarr 

 

Have you looked at https://status.o2.co.uk and checked for issues in your local area? 

 

Mobile Data speeds are dependent on a lot of issues, and o2 don't guarantee a minimum speed and there are no service obligations as there is for landline based broadband. 

 

There is nothing you can do, if you want to cancel you will need to pay all termination fees this guide will tell you how Guide: Cancelling Your Contract 

 

Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





Message 2 of 2
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