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Level 1: Joiner
Posts: 2
Registered: ‎28-12-2015
Accepted Solution

Insurance claim

Hi,
I have sent my phone off to o2 insurance as i smashed my screen accidentally after i tripped over outside.

I'm slightly concerned as i wasnt told to put anything else with the phone so they know it is my phone.

Should i be worried about this?
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Posts: 100,634
Topics: 547
Solutions: 12,806
Registered: ‎04-04-2012

Re: Insurance claim

@Kassandra 

You should have included a note in your package with your name, address and claim reference.

Did you post it or was it collected by courier?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Posts: 79,977
Topics: 572
Solutions: 3,823
Registered: ‎04-01-2009

Re: Insurance claim

If you posted it you should hopefully have put a return to name and address or sender on the reverse of the package.

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Level 1: Joiner
Posts: 2
Registered: ‎28-12-2015

Re: Insurance claim

I had to send it via dpd pick up in my local pharmacy.
I hadn't put any other information with it as i was not advised to. D'oh.

I will give o2 a ring
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Posts: 100,634
Topics: 547
Solutions: 12,806
Registered: ‎04-04-2012

Re: Insurance claim

DPD will be able to track it to your local pharmacy. You just need to get O2 to make the link to your phone.
Good luck.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Community Manager
Posts: 6,882
Registered: ‎18-02-2016

Re: Insurance claim

Hey @Kassandra how did you get on with customer services? 

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