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Refund for accessories

sdt75
Level 1: Joiner
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on ‎12-07-2019 23:37

on ‎12-07-2019 23:37

Anyone had problems getting a refund from 02? Phone accessories ordered promptly told out of stock. Requested a refund, 3 phone calls to customer services,1 02 guru call, still no refund. Ongoing for over 1 month, is this typical customer service from 02
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MI5
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on ‎12-07-2019 23:44

on ‎12-07-2019 23:44

Yes, unfortunately fairly typical.

I'll ask @Martin-O2 @EmilieT or @Marjo if they can speed things up for you but they won't be around until Monday.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jonsie
Level 94: Supreme
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on ‎12-07-2019 23:50

on ‎12-07-2019 23:50

Was the accessory direct from O2 or through a 3rd party supplying O2? If the latter then they usually refund you within 7 w/days. I it's an item that O2 would have in stock normally then itcan take an age.

I think admin here is your best bet.

Social Media Support ~ O2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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EmilieT
Former Staff
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on ‎15-07-2019 08:32

on ‎15-07-2019 08:32

Good morning @sdt75, and welcome to the forum Wave

 

I'm really sorry to hear your refund hasn't been processed yet, and I'd happily get someone to look into what's happening on my end slight_smile I'll need a few more details first so I'll send you a Private Message shortly.

 

Thanks for the mention and help @MI5 @jonsie thumbsup

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