Solved: Re: Insurance claim

Kassandra · ‎01-07-2019

Hi,
I have sent my phone off to o2 insurance as i smashed my screen accidentally after i tripped over outside.

I'm slightly concerned as i wasnt told to put anything else with the phone so they know it is my phone.

Should i be worried about this?

MI5 · ‎03-07-2019

DPD will be able to track it to your local pharmacy. You just need to get O2 to make the link to your phone.
Good luck.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎01-07-2019

@Kassandra

You should have included a note in your package with your name, address and claim reference.

Did you post it or was it collected by courier?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎02-07-2019

If you posted it you should hopefully have put a return to name and address or sender on the reverse of the package.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Kassandra · ‎03-07-2019

I had to send it via dpd pick up in my local pharmacy.
I hadn't put any other information with it as i was not advised to. D'oh.

I will give o2 a ring

MI5 · ‎03-07-2019

DPD will be able to track it to your local pharmacy. You just need to get O2 to make the link to your phone.
Good luck.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Martin-O2 · ‎11-07-2019

Hey @Kassandra how did you get on with customer services?

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

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