17-11-2024 14:32
Put new sim car in phone on 7th ish of Nov , then they did a migration request same day so I could keep my old phone number , that person aparently filled it in wrong and ever since I've been told give it 24 -72 hours and restart phone , yet spoke to someone last night and they said should be sorted by 5pm today , any one had similar ?
17-11-2024 14:45
The forum is littered with similar complaints currently.
You need to contact O2. The UK based SM teams are best.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X) (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)
Guide: How to find help & contact O2
17-11-2024 14:45
Quickest I have seen is about 30mins, but as ports do not happen at weekends (assuming you are moving into O2 from a other network), and given issues with Guide: Migration & porting into O2 generally in recent months, it could be 2 to 3 weeks or longer.
Guide: How to find help & contact O2 has the Social Media team links, try them for a better estimate, @Ch98. Good luck!