Get Help with Other Products and Services

Welcome to the Other Products and Services board!

Hi everyone, Welcome to the Other Products and Services board! If you have a question about any O2 product or service that doesn't have it's own board such as O2 voicemail, insurance, roaming, etc then this is the board where you can ask questions to...

Cancellation of O2 Phone Insurance Cover

I would like to cancel my O2 insurance cover . How do I do this

ROAMING DATA SPEED IN TURKEY

Hi All, Just switched to “Ultimate plan” for 123 countries covered and wanted to enjoy the freedom. Have arrived to Turkey, happy it is included in my plan.Something is wrong, can’t do much with my data, there is no speed.My O2 roaming speed is just ...

Not Received Promotional SMS Code

The promotion was for a voucher that made the Buds 3 Pros £20 to purchase. I know of some QC issues with the product which meant Samsung halted shipments, but I am yet to receive my code. Possibly this is why? Is there any other avenue of contact, as...

Resolved! Order not acknowledged

Hi, I placed an order for Samsung fe buds on sale £49 using card, I have not received order confirmation or showing in my o2 account, the money has been taken from mt account, please advise, Thanks

Resolved! How much do O2 Travel Inclusive Zone & ultimate cost?

How much do O2 Travel Inclusive Zone & ultimate cost? I am going to Australia and would like to know how much do O2 Travel Inclusive Zone & ultimate cost?I have the travel bolt on which is £6 a day if I use it.

Nokia 2630 O2 unlock

I have a Nokia 2630 that is carrier locked to O2, and have gone through the process of getting an O2 simcard, and using "My O2" to request a device unlock.However, O2 replied saying that the device is not on their database and that it is not an O2 de...

Disney plus

Hi. Im trying to upgrade my phone but on the website it is automatically adding on disney plus premium to my monthly bill which I don't want. It's not a 6 month free option or anything like that. It's adding on 10.99 a month. Is there a way of gettin...

Text

Hi I’ve just received a text from an unknown number stating my service will be cancelled as I’ve not agreed to your T&C is it a scam? The message is attached

DPD delivered a parcel but did not contain my phone

Has anyone had their phone delivered and it was not a phone in the package. DPD made a delivery to me but the parcel didn't feel right and on opening it, it was not a phone. Managed to stop the delivery driver and took photographic evidence, spoke wi...

Resolved! Visual Voicemail - receive notifications whilst mobile data is off

Just recently switched from EE to O2 and noticed a few differences regarding Visual Voicemail (VVM). Previously on EE, I would still receive VVM notifications even when my mobile data was switched off. This helped me conserve battery at home as I wou...

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