Get Help with Other Products and Services

Welcome to the Other Products and Services board!

Hi everyone, Welcome to the Other Products and Services board! If you have a question about any O2 product or service that doesn't have it's own board such as O2 voicemail, insurance, roaming, etc then this is the board where you can ask questions to...

Disney plus discount

I’ve just noticed on my bills for over the past year of having Disney I have not been receiving the £2 discount. speaking to them today apparently I need to upgrade my airtime plan and they will not give me back the £32 as it’s apparently my fault fo...

Incorrect O2 default causing mortgage application rejection!

Hi all, Really hoping that someone may be able to help me. I am in the process of buying a house and my mortgage application has been rejected due to an incorrect default that has flagged up on my file from February 2023. The value is £1074 and the i...

Voicemails when switching from iPhone XR to a newer model eg iPhone15

Hello, I have an iPhone XR am wondering what happens to the visual voicemails if I switched phones to a newer iPhone model, but kept my contract the same? I’m not entirely if the same sim could be used but I will keep same contract (SIM only). I have...

Pulse Digital BV weekly payment

How can I stop a weekly payment being taken from Pulse Digital BV streaming. that’s 5 weeks now I need to stop this Help

Rewards

Hi, has anyone else had any trouble receiving a promotional voucher? I bought a Z folder 6 on the last day of the promotion, 11/09, and I'm still waiting for the voucher with the code... I called 202 and they said I had to wait up to 30 days to recei...

Phone

Hi I’m trying to get the new iPhone 16 pro max but for some reason I’m having trouble getting this sorted on the my o2 appcan you please look at this and why it won’t let me order the phone,, I’m on o2 switch up as well

Where is my order?

I ordered Pixel Buds Pro Charcoal 5 weeks ago and paid in full straight away. The money has gone from my account but no buds have been received. I can't see any way to track the order on my O2. What should I do next? This is unacceptable. I bought th...

I cancelled my bill accidentally so I want to start to pay it

Do you want me to pay for my wife's phone contract. On [Removed]

Samsung Ear buds

I ordered the samsung Z Fold 6 in August. I received a link to claim my galaxy earbuds pro 3 for £20. I paid abs Ed informed there was a 4 week wait for delivery. This was 5 weeks ago. In my orders it's shown as "in transit" and for the past week I'v...

How much will I be charged to reply to 84600 ?

My Water Company has sent me a text message asking me to reply to this number but a pop-up msg warns this will incur charges.Why?How much?

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