Other Products and Services
Ask the community questions about any other products and services.
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Forum Posts

Coronavirus (Covid 19) Community Help and Support

We currently find ourselves in an unprecedented situation of virtual lockdown, working from home, laid off and generally suffering from reduced services and support. In order to help with contacting O2 I've pulled together all the options I know off ...

MI5 by Level 94: Supreme
  • 147 replies
  • 22 kudos

FAQs: Other Products and Services

Hi all, welcome to the Other Products and Services board! If you have questions on any other O2 Product or service that doesn't have its own board, such as voicemail, insurance, screen replacement service, O2 Wifi etc. this is the place you can post ...

Marjo by Former Staff
  • 15 replies
  • 1 kudos

Resolved! Return phone

How do I return a phone I purchased online? Can’t find a purchase section to find out what I need to do.

Moses87 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! 5G

I recently got a new 5G Apple 12 phone. My sim is a 4G how do I get a 5G sim.

Paulinw by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Credit file referral

Hi, can someone please help me. Is there anyone who is able escalate my email to the credit referrals team.Upon applying for my mortgage, it came to light that there had been missed payment for a 4G pocket hotspot which I was unaware of. The missed p...

JMC1231 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! No signal

I have a samsung A52 , i have no signal at home at all. Bt14 area in Belfast. Who can tell me when this will be rectified. ?? This network is of no use to me at all if i cant hear anyone on the phone!!!!

Shazza22 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Why is it such an annoying ordeal to do something as simple as transfer a phone number using a PAC

I have recently switched to O2 from giff gaff and have tried repeatedly to transfer my phone number from giff gaff to O2 using the PAC code from giff gaff. It seems almost impossible to find the place to enter my PAC code on this site. When I tried v...

fdblgs by Level 1: Joiner
  • 4 replies
  • 0 kudos

Resolved! Google Play

Date Bought from Cost Description 31 Oct 21Google Play Digital GoodsI purchased stickers for a messaging App (Line) but so far they have not appeared on my phone or computer.Can I obtain a refund and reorder?

Angel55 by Level 1: Joiner
  • 1 replies
  • 0 kudos


I recently got an iPad that came with a new O2 sim. I already had an O2 sim prior to this and I was on a comfortable plan. It seems that the plan that I had selected for the new iPad has since been applied to my old sim. I’ve been trying to find the ...

Keith076 by Level 1: Joiner
  • 2 replies
  • 0 kudos