Get Help with Other Products and Services

Welcome to the Other Products and Services board!

Hi everyone, Welcome to the Other Products and Services board! If you have a question about any O2 product or service that doesn't have it's own board such as O2 voicemail, insurance, roaming, etc then this is the board where you can ask questions to...

O2 CONTENT LOCK TOO STRICT

I had the content lock put on my phone yesterday and have had no choice but to have it taken off again...The filter is just TOO strict. It's so strict I couldn't access basic shopping websites like boots.co.uk or check footie scores on sky sports web...

Refund

I have left your network and I paid the outstanding fee. However you have taken more money off me. I have reviewed a message saying I’m due a refund. I can’t get onto my o2 app to start this process. What can I do?

Resolved! MyO2 'we can't send you any more codes'

I have recently purchased a new eSIM only contract through O2. I was checking MyO2 regularly yesterday to see if the new eSIM/order had been processed. However the account now informs me that 'We can’t send you any more codes.' and to contact custome...

Resolved! London tube WiFi not working

When I try to use Virgin Media WiFi, I try to register as an O2 user with my O2 number. It says I will receive a text, but I never do. When I try to connect to WiFi Extra, it only works about half the time (notably it doesn't work at Euston station)....

Samsung Galaxy Book 4 pro 360 wrong specs?

Guys two queries. I am trying to do an upgrade as my Samsung laptop is nearly paid off. However first issue I can't seem to select in the upgrade options the Galaxy book 4 edge. Secondly as a second option I saw the galaxy book 4 pro 360 available an...

Made online purchase, payment taken then nothing to confirm purchase

Ive just purchased a google pixel 2 smart watch, payed for it and the next stage of the payment process has frozen with no way to conact O2 other than this option. Just checked my bank and payment was taken. What do I do?

Resolved! Going to Turkey Can I use my o2?

Going to Turkey, can I use my o2

Purchased items from O2 Shop - Money taken but nothing in order history

Hi there, Bought a few phone cases for my new S24 Ultra from the shop, the money has come out of my account, but I've had no emails, and upon looking in order history, I can't find anything relating to the order... But stuck as to what to do as can't...

payment taken, no goods

I am not an 02 PAYG/PAYM customer. on 4th October I recently purchased some phone accessories from the o2 shop. I created an account and used PayPal to pay for the transaction. The he website does say "If you’ve ordered an accessory that’s being deli...

Resolved! Data Rolling Plan

I had the £30 150gig riolling plan,it expired and i had 138gig data left, downgraded to the £10 10gig plan.What happened to my remaining data from previous plan

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