Get Help with Other Products and Services

Welcome to the Other Products and Services board!

Hi everyone, Welcome to the Other Products and Services board! If you have a question about any O2 product or service that doesn't have it's own board such as O2 voicemail, insurance, roaming, etc then this is the board where you can ask questions to...

Extra charges

I have been charged for something I haven’t bought

Missing order

Hi I placed an order on 3rd October For a few items. It did 4 weeks or more for delivery, it's almost 7 weeks and nothing has been delivered . Order number is ************

Moved abroad

Hello, I have moved to Australia and can’t seem to use my app anymore to view bills or get in touch with o2 to try and cancel my air time bills as I now no longer use the SIM card but keep paying for my device plan

Resolved! Important

I don't know the date when I bought iphone12 pro max, how can I find out?

Resolved! Gifting Apple Watch

Hey, Just wanted to check my understanding, if purchasing an apple watch through O2, it can be gifted however they will not be able to use Cellular functionality until it's paid off in full and transferred etc? Aware apple direct is normally the best...

Resolved! How do I claim my free gift?

Hi - I've had no email after 14 days to claim my free gift (earbuds). Thanks

My 02

Hello I took a sim card 2 yr contract on [REMOVED]. I see I'm still paying 1 38 on my o2.I owe 7 quid odd and they are adding that to my sim card contract when it's due in December of the sim card payment..Please sort that out and remove all of that ...

Activation

Hello O2,I have just purchased one of your Black Friday Sim only deals on USwitch. According to the contact I have received, I must process before 23:59:59 on 20th November 2024.However, my NEW Sim card is due to arrive on 21st November 2024.What do ...

Resolved! Virgin Broadband

Morning, I have swtiched to Virgin Boradband and was advised I would get double data

How long does a number migration take (transferring old phone number to new sim card )

Put new sim car in phone on 7th ish of Nov , then they did a migration request same day so I could keep my old phone number , that person aparently filled it in wrong and ever since I've been told give it 24 -72 hours and restart phone , yet spoke to...

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