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Help! In France and roaming doesn’t work

Scribbler68
Level 1: Joiner
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on ‎01-09-2021 16:08

on ‎01-09-2021 16:08

Can anyone help? I’m in France and o2 confirmed before travel that roaming and calls all included in my package. Now we’re here the only way I can connect to internet is via my partners hotspot. I can make voice calls

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jonsie
Level 94: Supreme
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on ‎01-09-2021 16:44

on ‎01-09-2021 16:44

If you have an iphone you need to change the APN in network settings

Change to

mobile.o2.co.uk

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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Martin-O2
Former Staff
In response to jonsie
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on ‎03-09-2021 16:19

on ‎03-09-2021 16:19

Hi @Scribbler68 did the above advice solve your issue or are you still having difficulties? 

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
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