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Help! In France and roaming doesn’t work

Scribbler68
Level 1: Joiner
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Can anyone help? I’m in France and o2 confirmed before travel that roaming and calls all included in my package. Now we’re here the only way I can connect to internet is via my partners hotspot. I can make voice calls

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jonsie
Level 94: Supreme
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If you have an iphone you need to change the APN in network settings

Change to

mobile.o2.co.uk

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Martin-O2
Community Manager
Community Manager
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Hi @Scribbler68 did the above advice solve your issue or are you still having difficulties? 

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? login to My O2 for help


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