Solved: Re: Have I been accepted?

Anonymous · ‎02-08-2017

I recently applied for a phone contract and paid £9.99 upfront I then received a few emails, including a credit agreement as well as legal documents and an order confirmation email, but o2 have emailed me back this morning saying unfortunately they can't progress until I go in store and show proof of identification and address. Does this mean I haven't been accepted yet? Or will I get the contract after going in store and showing address/identification? Any help would be much appreciated 😊

Cleoriff · ‎02-08-2017

Yes it does look as if O2 are, in this instance, double checking for security purposes @Anonymous

Make sure you also take the email with you as well as proof of ID they requested. Best of luck

Veritas Numquam Perit

View solution in original post

Anonymous · ‎02-08-2017

Help much appreciated

adamtemp64 · ‎02-08-2017

You obviouisly need to follow the request and take id to complete the order

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Cleoriff · ‎02-08-2017

Yes it does look as if O2 are, in this instance, double checking for security purposes @Anonymous

Make sure you also take the email with you as well as proof of ID they requested. Best of luck

Veritas Numquam Perit

MI5 · ‎02-08-2017

You'll need your bank card to confirm your identity too.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

MercedesS · ‎02-08-2017

Hello @Anonymous, welcome to the community!

The O2 community is a group of customers who like to help each other out, answer questions and discuss O2 or chat about any related topic.

But I guess you need to follow @adamtemp64, @Cleoriff and @MI5 suggestion and go to the store.

It could be great if after you come back to let us know so we learn from next time!

Get involved! If a post answers your question, please mark it as an "Accepted Solution”.If you are new to the community, please read How to use the community

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