Had no email or txt for Free Disney plus

[Jadebeech86]

I applied for the free Disney plus for 6 months, copied code etc and had the email so you should receive an email etc within 48 days, I’ve had nothing.. ? Done it a few times and still not had anything.

[Cleoriff · Accepted solution]

@Jadebeech86 

You need to contact O2. All numbers are in this guide

Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

If you call 202, when it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to someone.

Also, press Fraud or Lost and Stolen if given that option.