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Reporting network faults

JerryPS
Level 1: Joiner
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on ‎08-09-2020 00:12

on ‎08-09-2020 00:12

How can I report a network fault to O2 without using a telephine because they are 'closed'? Which is a tiny bit ironic for a communication industry...

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jonsie
Level 94: Supreme
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on ‎08-09-2020 00:16

on ‎08-09-2020 00:16

Download the My Network app and report it through there

Also check here and report it

https://status.o2.co.uk/

They will keep you informed by text

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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Marjo
Former Staff
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on ‎11-09-2020 07:40

on ‎11-09-2020 07:40

Hi there @JerryPS ,

How are you getting on today? Still experiencing the network issue? Hopefully you managed to report it ok with the information from @jonsie above.

Let us know if you have any further questions anytime. slight_smile

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